Customer experience (CX) can make or break your business. Companies that focus on CX as a competitive differentiator grow 5x faster. It’s time to know every detail of your customer journey to impact their loyalty and your bottom line.
62% of customers said that an agent’s knowledge and/or resourcefulness was key to their positive service experience. AI boosts both. Empower your customer facing employees with contextual customer information, fast access to answers, and consistency of message to support a more satisfying customer experience.
By 2022, 70% of customer interactions will involve an emerging technology such as AI. That’s a big pendulum swing from just 15% in 2018, and there’s a big reason for it: better customer service. Get ahead of the AI customer service trend and start moving the needle on your metrics today
The Data Leap (TDL)’s digital engagement solution brings the best of bots and live agents to your customers and employees when they need it most. From the first interaction with a prospect through ongoing customer support, TDL delivers rich, personalized experiences across digital channels. Leveraging the power of artificial intelligence (AI), TDL helps you engage more efficiently from the contact center, the front desk, or the field. Our flagship customer engagement solution delivers rich, personalized interactions and fast time-to-value. Leveraging the power of AI, TDL enables fundamentally better experiences for customers and agents, no matter the problem, channel or device
Sophia Salim is a technology executive with 15 years of global experience across large corporations and startups. A Stanford MS in Management Sciences & Engineering, CS undergrad & Microsoft engineer (Redmond, WA & Silicon Valley)
Hassan Ramay is a technology executive with a proven track record of driving operational improvement through IT-enablement of business processes. An MIT MBA, CS grad & Xavor's Head of Global Delivery